Refund and Returns Policy
Damaged products or invalid orders.
We take the quality of our products very seriously. Every order is thoroughly inspected, tested and photographed before delivery. Please always check that the product matches your order before use. If the product has already been used, we will not process complaints even if the order is incorrect.
If you find damage or errors in your order.
- Please do not use the product. If the product has already been used, we do not process complaints
- Report the video problem to our support staff ( [email protected] ) within 24 hours of receiving the order
- We will investigate the problem and photos and get back to you.
- In most cases, we will send you the damaged or missing parts as ordered.
Returns and Refunds
We take the quality of our products very seriously. If you are not satisfied with our products, you can return them after meeting the following conditions.
The doll was damaged before use or during shipping.
- Please do not use the doll. If the doll is used, we cannot handle it.
- Report photo problems to our support staff within 12 hours of receiving your order.
- If you are not satisfied for other reasons, you can consult us, but because sex dolls will contact skin and reproductive organs, which will affect secondary sales, once used, we will not be able to refund.
- We do not support returns or refunds after the package has been opened.
- Your order is not delivered due to factors within your control (e.g. providing the wrong shipping address)
- Your order was not delivered due to special circumstances beyond our control (e.g. failure to clear customs, delays due to natural disasters).
Order Cancellation
After placing an order the doll may already be ready for shipment and the order cannot be cancelled afterwards. However, if the doll is not shipped, you may request a refund within 24 hours.
- Cancellation of unshipped orders within 12 hours will be charged 7% of the order processing fee
- 80% refund within 24 hours
- 60% refund within 48 hours
Modifications to the doll after the order has been placed
Please remember to check your order exactly before completing it. Doll making begins immediately after the order is placed. We offer 12 hour modifications, but orders cannot be modified after the 12 hour window.
We charge a one time ( $19,00) modification fee for order modifications.
If you wish to make changes after your order has been placed, please email [email protected].
